Terms & Conditions

01 Acceptance of terms

These Terms & Conditions ("Terms") govern any work carried out, quote issued, or service provided by Superior Sites (ABN 23 134 170 710), a sole trader operating in Melbourne, Victoria, Australia ("Superior Sites", "we", "us"), for any individual or business engaging our services ("Client", "you").

By accepting a quote, paying a deposit, or instructing us to begin work — whether in writing, by email, or verbally followed by written confirmation — you agree to be bound by these Terms in full.

02 Services we provide

Superior Sites provides the following services, the specifics of which will be set out in your individual quote or proposal:

• Website Build — design and development of a custom website, built and launched within the agreed timeframe.
• Hosting & Maintenance — an ongoing monthly or annual plan to keep your website live, secure, and updated.
• Google Business Setup — setup and optimisation of your Google Business Profile for local search visibility.
• Content & Copywriting — writing of website copy describing your business, products, or services.

Any service not explicitly listed in your quote is considered outside the scope of the engagement and may be quoted separately.

03 Quotes & pricing

All quotes are provided in Australian Dollars (AUD) and are valid for 30 days from the date issued unless otherwise stated. Prices are exclusive of GST unless Superior Sites is registered for GST, in which case GST will be added where applicable.

Website builds are typically charged as a flat, fixed fee agreed upfront, covering the scope outlined in your quote. Work that falls outside the agreed scope (additional pages, features, or significant revisions beyond what's included) may incur additional charges, which will be communicated and agreed before proceeding.

Domain name registration is charged at cost and passed through to the Client. Pricing varies depending on the domain extension and registrar (for example, a .com.au domain is typically priced differently to a .com), and will be confirmed as part of your quote. Domains are billed annually unless bundled into a hosting plan.

04 Payment terms

Unless otherwise agreed in writing:

• A deposit of 50% of the total project fee is payable before work begins.
• The remaining balance is due upon completion, prior to the website going live or final files being handed over.
• Recurring fees (hosting, maintenance, domain renewal, email hosting) are billed in advance — monthly or annually as selected — and are due on the billing date to keep services active.
• Invoices not paid within 7 days of the due date may result in suspension of services, including taking a live website offline, until payment is received.

Accepted payment methods will be specified on each invoice. Late payments may incur a reasonable administration fee in line with standard commercial practice.

05 Project timeline

Estimated timelines (e.g. "delivered within a week") are provided in good faith and depend on the Client supplying requested content, feedback, and approvals promptly. Delays caused by the Client — including late content delivery, slow feedback, or scope changes — may extend the agreed timeline accordingly and are not the responsibility of Superior Sites.

06 Revisions & approval

Each project includes two rounds of revisions as part of the flat fee. Additional revision rounds beyond this are charged at $15 AUD per round.

The Client is responsible for reviewing and approving all content, design, and functionality before the site is published. Superior Sites is not liable for errors, omissions, or issues in content that the Client has reviewed and approved.

07 Client responsibilities

To deliver your project on time, the Client agrees to:

• Provide requested content (text, images, logos, login credentials) in a timely manner;
• Respond to requests for feedback or approval within a reasonable timeframe;
• Ensure they have the legal right to use any content, images, trademarks, or material supplied to Superior Sites for use on the website;
• Make payments in line with the agreed schedule.

08 Intellectual property

Upon full and final payment, ownership of the completed website design and code is transferred to the Client, except for:

• Any third-party assets, stock images, fonts, plugins, or licensed software used in the build, which remain subject to their original licence terms;
• Superior Sites' own pre-existing tools, frameworks, or code snippets not unique to the Client's project, which Superior Sites retains the right to reuse in other projects.

Until full payment is received, all design files, code, and deliverables remain the property of Superior Sites and may not be used, copied, or published by the Client.

Superior Sites retains the right to showcase completed work (screenshots, links, descriptions) in its own portfolio and marketing materials, unless the Client requests confidentiality in writing.

09 Domains, hosting & email

Client websites are hosted directly by Superior Sites as part of our hosting plans. Where Superior Sites also manages domain registration or custom domain email on the Client's behalf:

• The Client is responsible for ongoing renewal fees for as long as they wish to retain the domain and services;
• Superior Sites will make reasonable efforts to notify the Client ahead of renewal dates, but is not liable for a lapsed domain or suspended hosting due to non-payment;
• If the Client chooses to move hosting or domain management elsewhere, Superior Sites will provide reasonable assistance to transfer access, which may incur a small administration fee.

10 Third-party services

Some services rely on third-party platforms (for example, Google Business Profile, domain registrars, hosting providers, or email services). Superior Sites is not responsible for outages, policy changes, or service interruptions caused by these third parties, and cannot guarantee specific outcomes such as search rankings or Google Maps placement, which are determined by the third party's own algorithms and policies.

11 Cancellation & refunds

The Client may cancel a project at any time by providing written notice. In the event of cancellation:

• Deposits are non-refundable once work has commenced, as they cover time and resources already committed;
• The Client will be invoiced for any work completed beyond the deposit amount, calculated on a pro-rata or hourly basis;
• Recurring hosting, maintenance, or email subscriptions may be cancelled with 30 days' written notice; fees already paid for the current billing period are non-refundable.

12 Limitation of liability

To the maximum extent permitted by law, Superior Sites' total liability for any claim arising from or related to the services provided is limited to the amount paid by the Client for the specific service giving rise to the claim.

Superior Sites is not liable for any indirect, incidental, or consequential loss, including loss of profits, business, or data, arising from the use of, or inability to use, a website or service we have built or host — except where such liability cannot be excluded under the Australian Consumer Law.

13 Warranties & disclaimers

Superior Sites will perform services with reasonable care and skill. However, websites are provided "as is" upon handover, and we do not warrant that a website will be free of minor defects, achieve specific business outcomes, or rank at any particular position in search results.

Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy under the Australian Consumer Law that cannot lawfully be excluded.

14 Confidentiality

Both parties agree to keep confidential any non-public business information shared during the course of the engagement, and not to disclose it to third parties without consent, except where required by law.

15 Data & privacy

Superior Sites collects only the information necessary to deliver its services (such as contact details, business information, and content supplied for the website). We do not sell or share Client data with third parties except where required to deliver the service (e.g. hosting providers) or as required by law.

If your website collects personal information from visitors (via contact forms, bookings, etc.), it is the Client's responsibility to ensure the site includes an appropriate privacy policy reflecting how that data is collected and used.

16 Force majeure

Superior Sites is not liable for delays or failures in performance resulting from circumstances beyond its reasonable control, including natural disasters, internet or power outages, illness, or third-party platform failures.

17 Termination

Superior Sites reserves the right to suspend or terminate services, including taking a website offline, if invoices remain unpaid after reasonable notice, or if the Client uses the services for unlawful purposes.

18 Governing law

These Terms are governed by the laws of Victoria, Australia. Any disputes arising from these Terms or our services will be subject to the exclusive jurisdiction of the courts of Victoria.

19 Changes to these terms

Superior Sites may update these Terms from time to time. Continued use of our services after changes are published constitutes acceptance of the updated Terms. Material changes affecting active projects will be communicated directly to the Client.

20 Contact

Questions about these Terms can be directed to info@superiorsites.com.au.