Terms & Conditions

01 About these Terms

These Terms & Conditions ("Terms") apply to all quotes, online purchases, projects and services provided by Superior Sites, ABN 23 134 170 710, a sole trader operating in Melbourne, Victoria, Australia ("Superior Sites", "we", "us" or "our").

They apply to every individual or business that requests, purchases or uses our services ("Client", "you" or "your").

These Terms should be read together with:

• The quote, proposal or order summary provided to you;
• Any project scope agreed in writing;
• Our Privacy Policy;
• Any additional terms displayed during checkout.

If an individual purchases services for a business or another person, they confirm that they are authorised to enter into the agreement and make the payment on that party's behalf.

02 Acceptance of these Terms

You accept these Terms when you:

• Accept a quote or proposal;
• Pay a deposit or invoice;
• Complete a purchase through our online checkout;
• Select the checkbox agreeing to these Terms;
• Instruct us in writing to begin work.

The version applying to your project is the version presented or linked when you accept the quote, make the payment or instruct us to begin.

03 Services

Superior Sites may provide:

• Website design and development;
• Single-page and multi-page website packages;
• Website hosting and maintenance;
• Domain registration or domain management;
• Custom email setup;
• Google Business Profile setup or optimisation;
• Content and copywriting;
• Search engine optimisation setup;
• Additional revision rounds;
• Google Review Placards and related physical products;
• Other related digital services agreed in writing.

The exact services included in a project are determined by the selected package, checkout order, written quote or project scope. Anything not expressly included is outside the project scope and may require a separate quote or additional payment.

04 Quotes, packages & pricing

All prices are in Australian dollars. Quotes are valid for 30 days unless another validity period is stated. After that period, we may issue a revised quote.

Unless expressly stated otherwise, advertised consumer prices are the total prices payable.

Fixed-price packages cover only the pages, features, revisions and services described in the package or quote. Additional pages, functionality, integrations, content or other work may incur an additional charge, which will be disclosed and agreed before we proceed.

We will not perform chargeable work outside the agreed scope without first obtaining your approval.

05 Payment terms

Online checkout purchases. Website packages and add-ons purchased through our online checkout are payable in full at checkout. Your order summary will show the one-off amount due and any recurring charges before you confirm payment.

Individually quoted projects. Unless another arrangement is agreed in writing, projects commissioned through an individual quote require a 50% deposit before work begins and the remaining 50% upon completion, before launch, transfer or final handover. A quote may specify a different schedule, including milestone payments.

Recurring services. Hosting, maintenance, domain renewal, email services and other recurring services are billed in advance on the applicable monthly or annual billing date.

Payment processing. Payments may be processed through Stripe or another disclosed payment provider. Payment details are entered directly into the payment provider's systems and are subject to that provider's terms and privacy practices.

By making a payment, you confirm that:

• You are authorised to use the selected payment method;
• The identity, contact and billing information you provide is accurate;
• You authorise the displayed one-off and recurring charges.

If you do not recognise a charge, please contact us promptly at support@superiorsites.com.au so we can investigate it. Nothing in these Terms prevents you from exercising any lawful right through your card provider or financial institution.

Unpaid invoices. Invoices are due by the date displayed on the invoice. If an invoice remains unpaid, we may pause work or suspend the affected service after providing reasonable notice. We will restore the service within a reasonable period after all outstanding amounts relating to that service are paid.

We will not impose an administration or late fee unless the amount and circumstances were clearly disclosed and agreed before the fee was incurred.

06 Project commencement & timelines

Work begins after the required payment has cleared, you have provided the necessary project information and content, and we have confirmed that the project can commence.

Any timeline is an estimate provided in good faith unless expressly guaranteed in writing. Statements such as "usually within a week" assume that you provide all requested content, access, feedback and approvals promptly.

A timeline may be extended if content, access or feedback is delayed, the scope changes, additional work is requested, a third-party provider causes a delay, or circumstances outside our reasonable control prevent progress. We will notify you of material delays and provide an updated estimate where reasonably possible.

07 Client responsibilities

You agree to:

• Provide accurate contact, business and billing information;
• Supply requested text, images, branding, access and other materials promptly;
• Respond to requests for feedback or approval within a reasonable time;
• Review drafts carefully before approval;
• Keep copies of important business content and files;
• Protect passwords and login credentials supplied to you;
• Use our services only for lawful purposes;
• Pay agreed fees by their due dates.

You must ensure that you have the necessary rights, permissions and licences for anything you provide to us, including logos, photographs, text, videos, trademarks and customer data.

You remain responsible for the legality and accuracy of your business claims, pricing, policies, regulated-industry statements and other content published on your website.

08 Revisions & scope changes

Unless the package or quote states otherwise, each website build includes one revision round.

A revision round means one consolidated list of reasonable changes to the supplied draft that remain within the original scope. It does not include additional pages, a replacement design direction after approval, new functionality or integrations, rewriting large amounts of approved content, or changes to the original project requirements.

Additional revision rounds are currently $9.99 AUD each unless a different amount is agreed before the work begins. We will tell you if a request is outside scope and provide the applicable cost before proceeding.

09 Review & approval

You are responsible for reviewing the website's content, links, contact details, design and functionality before launch.

Approval may be provided by email, message, project platform or another written method.

We will correct errors caused by our failure to implement the approved scope. We are not responsible for errors in information you supplied or content you approved, except to the extent that we failed to exercise reasonable care and skill.

Your approval does not remove any consumer guarantee or other right that cannot legally be excluded.

10 Intellectual property

You retain ownership of original materials you supply to us.

After full payment, you receive ownership of the final custom website design and project-specific code created for you, subject to the following exclusions:

• Third-party software, fonts, stock assets, plugins and licensed materials remain subject to their applicable licences;
• Open-source components remain subject to their open-source licences;
• Our pre-existing tools, processes, templates, frameworks and reusable code remain ours;
• Drafts, rejected concepts and unused materials remain ours unless agreed otherwise.

Until full payment is received, our designs, code and deliverables must not be published, copied, transferred or used without permission.

We may display the completed project in our portfolio and marketing, including screenshots, links and a description of the work. You may request confidentiality in writing before launch, and we will consider reasonable requests.

11 Domains, hosting & email

Where we register or manage a domain for you, we will use reasonable efforts to register it in your or your business's name where the registrar permits.

You are responsible for providing accurate registration information, keeping registration details current, paying renewal charges, and responding to renewal and verification requests.

We will make reasonable efforts to notify you of upcoming renewals, but we cannot guarantee renewal where payment, approval or required information is not provided on time.

Hosting availability depends partly on third-party infrastructure. We will take reasonable steps to keep hosted websites available, secure and maintained, but cannot promise uninterrupted or error-free availability.

Minor content updates included with a maintenance plan are limited to reasonable small changes. New pages, redesigns, integrations or substantial content changes may be quoted separately.

Custom email setup is subject to the limitations, security requirements and availability of the chosen email provider. You are responsible for protecting account credentials and enabling available security features.

12 Hosting & recurring subscriptions

Hosting, maintenance and other recurring subscriptions automatically renew at the frequency and price displayed at checkout or agreed in writing.

The current Hosting and Maintenance plan is billed at $24.99 AUD per month unless another price or billing interval is shown before purchase.

You may cancel a subscription at any time through the Stripe subscription management portal or by emailing support@superiorsites.com.au.

Unless otherwise displayed and agreed during cancellation, cancellation takes effect at the end of the current paid billing period. Service continues until that date, and no further recurring charges will be made.

Fees for a billing period that has already commenced are not refundable merely because you change your mind, except where a refund or other remedy is required under the Australian Consumer Law.

If we propose to increase the price of an active recurring service, we will provide reasonable advance notice. The new price will apply from a future renewal date, and you may cancel before it takes effect.

13 Domains or hosting transferred elsewhere

You may request the transfer of your domain or website to another provider after all undisputed project and service fees are paid.

We will provide reasonable cooperation with a transfer. Any charge for substantial migration work will be disclosed and agreed before that work begins.

After a transfer is completed, we are not responsible for the operation, security, configuration or availability of the new provider.

14 Physical products

Physical products, including Google Review Placards, will be delivered to the address supplied during checkout.

You are responsible for providing a complete and accurate delivery address. Additional delivery costs caused by an incorrect address may be charged where reasonable and disclosed.

Delivery dates are estimates unless expressly guaranteed.

If a product arrives damaged, defective or incorrect, contact support@superiorsites.com.au as soon as reasonably possible and include a description and photographs where available.

Nothing in this section limits your rights under the Australian Consumer Law, including rights relating to faulty, damaged or misdescribed goods.

15 Third-party services

Our work may depend on third parties such as Stripe, Cloudflare, GitHub, Google, domain registrars, email providers, analytics providers, and font, stock-image or plugin suppliers.

Those services are governed by their own terms, policies and availability.

We are not responsible for a third party's independent outage, suspension, policy change or account decision, but we will provide reasonable assistance where the issue affects a service we manage for you.

You are responsible for complying with third-party terms for accounts owned or controlled by you.

16 Search engines & business outcomes

We use reasonable care when implementing basic search optimisation and Google Business Profile services.

However, we cannot guarantee a particular Google ranking, a specific amount of website traffic, approval or continued availability of a Google Business Profile, a particular level of enquiries, revenue or business growth, or results within a particular period.

Search engines and other platforms control their own algorithms, policies and results.

17 Confidentiality & credentials

Each party agrees to protect confidential non-public information received from the other and to use it only for the project or service.

Confidential information may be disclosed where the other party consents, disclosure is reasonably necessary to an approved service provider, or disclosure is required by law.

We will take reasonable steps to protect credentials provided to us. You should avoid sending passwords through unsecured channels and should change temporary passwords after handover where appropriate.

18 Privacy & customer data

Our handling of personal information is explained in our Privacy Policy.

If your completed website collects information from visitors, you are responsible for ensuring that your own business has an appropriate privacy policy and lawful processes for collecting, using and storing that information.

We may assist with implementing a supplied privacy policy, but we do not provide legal advice about your business's privacy obligations.

19 Cancellation of projects

You may cancel a project by providing written notice.

If you cancel before work begins, we will refund amounts paid, less any disclosed and non-recoverable third-party costs already incurred with your approval.

If you cancel after work begins, we may retain or invoice an amount that reasonably reflects work completed up to the cancellation date, time reasonably committed to the project, and approved non-recoverable third-party costs. Any prepaid amount exceeding those reasonable costs will be refunded.

If we cancel a project for reasons other than your breach, we will refund the part of any prepaid amount relating to work not performed.

Nothing in this section limits any refund, cancellation right or other remedy available under the Australian Consumer Law.

20 Suspension & termination

We may pause or terminate an affected service after reasonable notice if an undisputed invoice remains unpaid, the service is used unlawfully, your use creates a material security risk, you seriously or repeatedly breach these Terms, or a relevant third-party provider requires suspension.

Where an urgent legal or security risk exists, immediate suspension may be necessary. We will notify you as soon as reasonably possible.

Where the issue can reasonably be corrected, we will provide an opportunity to correct it before permanent termination. Termination does not remove obligations or rights that arose before termination.

21 Australian Consumer Law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law where that law applies.

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right, remedy or liability that cannot legally be excluded, restricted or modified.

Depending on the circumstances, available remedies may include correction, resupply, replacement, refund or compensation.

22 Warranties & disclaimers

We will provide our services with reasonable care and skill and substantially in accordance with the agreed scope.

Except for rights and guarantees that cannot lawfully be excluded, we do not guarantee that every website will be entirely free from minor defects, third-party services will always remain available, a website will be compatible with every obsolete device or browser, or the services will produce a particular commercial result.

If you report a defect caused by our failure to perform the agreed service with reasonable care and skill, we will assess it and provide an appropriate remedy where required.

23 Limitation of liability

Nothing in these Terms limits liability that cannot legally be limited, including applicable liability under the Australian Consumer Law.

To the extent permitted by law, neither party is liable to the other for indirect or consequential loss that was not reasonably foreseeable when the agreement was entered into.

To the extent permitted by law, our total liability arising from a particular service is limited to the amount paid for that service. This limitation does not apply to fraud, wilful misconduct or any other liability that cannot lawfully be limited.

You are responsible for maintaining appropriate copies of important business records and content. We are not liable for loss caused by your failure to maintain records where we did not expressly agree to provide a backup service.

24 Events outside reasonable control

Neither party is responsible for a delay caused by circumstances outside its reasonable control, including natural disasters, widespread internet or power failures, serious illness, government action or third-party platform outages.

The affected party must notify the other party within a reasonable time, take reasonable steps to minimise the impact, and resume performance as soon as reasonably possible.

If the disruption continues for an unreasonable period and materially prevents the service from being delivered, either party may cancel the affected portion of the service. Any refund or payment will reasonably reflect work already performed and costs already incurred.

25 Complaints & disputes

If you have a concern about a service or payment, please contact us first so we can attempt to resolve it promptly.

Email: support@superiorsites.com.au
Phone: 0432 923 429

Both parties agree to make a genuine effort to resolve a dispute through written communication or discussion before commencing formal proceedings, where it is reasonable to do so.

Nothing in this section prevents either party from seeking urgent relief or exercising a right available under law.

26 Governing law

These Terms are governed by the laws of Victoria, Australia.

The parties submit to the non-exclusive jurisdiction of the courts and tribunals of Victoria and any other court or tribunal that has jurisdiction under applicable law.

27 Changes to these Terms

We may update these Terms for future orders, projects and subscription renewals.

The updated version and revision date will be published on our website. Changes will not retrospectively alter an active fixed-scope project unless the change is required by law, is reasonably necessary for security or service operation, or both parties agree to it.

We will provide reasonable notice of material changes affecting an active recurring service. You may cancel the service before the change takes effect.

28 General provisions

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions continue to apply.

A failure or delay in enforcing a right does not waive that right.

The quote, accepted order, agreed project scope, these Terms and the Privacy Policy form the agreement between the parties. If a specific written quote conflicts with these general Terms, the specifically agreed wording in the quote takes priority for that project.

Neither party may transfer an active project agreement to another party without the other party's reasonable consent, except as part of a genuine sale or transfer of the relevant business.

29 Contact

Superior Sites
ABN 23 134 170 710
Melbourne, Victoria, Australia

Email: info@superiorsites.com.au
Support: support@superiorsites.com.au
Phone: 0432 923 429
Website: https://superiorsites.com.au